The Reference Interview

Do you want to be better at answering difficult reference questions? Learn the art of the reference interview and how to ask the right questions to delve into the heart of what the customer really wants to know.

Try the HALS Reference 123 course. It's a set of three web-based training modules designed for staff who are new to reference work, those who would like a refresher, or for reference trainers. This course is designed for you to work at your own pace.

Start today!