Ask a Librarian

Is the Librarian off for the day? Can't get a hold of a Librarian at another branch of the library? Does your customer need a Librarian's help right now? Tell them to try Ask a Librarian.

Ask a Librarian is a FREE service that allows customers to chat with a live Librarian. It is staffed by professional Librarians all over the state of Florida (including Osceola Library System). When you click on the chat button, your question enters a queue. Librarians answer questions in the order they receive them. When the librarian accepts your question, you are able to chat one-on-one with that librarian while he or she helps you find what you need by guiding you through the myriad of resources available. The librarian might screen-share these resources with you. Screen-sharing allows the librarian to co-navigate resources on your PC.

Want to see how it works? Watch this demo.

Would you like to try it? Click here or:

1. Go to www.osceolalibrary.org
2. Mouse over the Research tab
3. Click on Ask a Librarian
4. Click on the Ask a Librarian logo on the bottom left of the page.
5. Follow the steps to chat with a Librarian.

Help is only a click away.

LinkedIn

If you haven’t had the chance to take the staff Social Networking class, one of the services discussed is LinkedIn. Before I continue, if you need a refresher on social networking, click here

To learn about LinkedIn, watch the video below.



To try LinkedIn, go to www.linkedin.com